All estimates for work are valid for 30 days from the date indicated and do not include applicable taxes or shipping charges. We respectfully request a 50% deposit on the amount estimated, with the balance payable upon completion. We accept cheques and Interac email money transfers. All prices given are in Canadian Dollars.

If additional services are required that are out-of-scope from the work originally estimated, they will be priced separately from the original work estimate. Invoice payments are due within 15 days of the billing date (Net 15). Overdue invoices will be charged interest at 2% per month.

In cases where Pivot Point Marketing is retained for ongoing marketing expertise and projects a project-based rate is established with a maximum for the number of hours billed per month. Any excess hours are rolled into the next month. Once a client project is complete all hours are rolled into a final bill. We don’t like surprises and neither do our clients. So any changes in billing is always given in advance for written approval. All we ask is to be given 30 days notice prior to cancelling a retainer as we are dedicating those hours to complete work for you and this notice gives us time to distribute these hours to other accounts.

No. We only bill for our marketing services. Any creative work, social media marketing, PR or promotions that are handled directly through our partners are billed separately through their companies.

Yes. You own the completed logos and brand imagery. We provide final art files to our clients in various formats for your unlimited use. The only exception is when we use stock photography. In some cases, these images require a one-time fee or royalty fee and these fees are disclosed up front prior to completing any creative work.